PRIVACY NOTICE
Last updated: 31/08/2026
1. Who We Are
Chandran Hughes Architects Ltd ("we", "us" or "our") operates the website www.chandran-hughes.com.
We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
Data Controller
Company: Chandran Hughes Architects Ltd
Company Number: 12284699
Registered Address: 16 Ardwell Avenue, Ilford, England, IG6 1AW
Email: info@chandran-hughes.com
Telephone: 0203 951 4680
2. The Personal Data We Collect
We collect only the personal information reasonably necessary to respond to enquiries, assess potential projects and operate our website and architectural practice.
When you contact us by email or through our website contact form, we may collect your name, telephone number, email address, project address and any other information you choose to provide about your project or enquiry.
We may also retain correspondence with you and notes relating to your enquiry so that we can review it, respond appropriately and follow up where relevant.
Our website provider may process limited technical information necessary to deliver and secure the website. We may also receive aggregated or anonymised information about how visitors use our website.
Where optional third-party analytics services are used, additional technical and usage information may be processed in accordance with your cookie preferences.
3. How We Use Your Data and Our Lawful Basis
We may use your personal information to:
Respond to and assess enquiries – including reviewing potential projects, responding to questions, arranging consultations and preparing fee proposals. Our lawful basis is our legitimate interests in responding to enquiries and, where applicable, taking steps at your request before entering into a contract.
Maintain records of enquiries and prospective clients – including keeping contact details and correspondence so that we can appropriately follow up on previous enquiries. Our lawful basis is our legitimate interests in managing and developing our architectural practice.
Review and improve our business and services – for example, understanding the types of enquiries we receive and how people find our practice. Our lawful basis is our legitimate interests in monitoring and improving our business. Wherever reasonably possible, we use aggregated or anonymised information for this purpose.
Provide professional services – where you appoint us, we use the information necessary to manage and deliver our architectural and design services. Our lawful basis is primarily performance of a contract and compliance with relevant legal obligations.
Maintain the security and operation of our website and IT systems – our lawful basis is our legitimate interests in protecting our business, website and information systems.
Send marketing communications – if we introduce email marketing in the future, we will only send marketing communications where permitted by law. Where consent is required, we will obtain it separately and you will be able to withdraw it at any time.
We do not sell or rent your personal information to third parties.
4. Who We Share Your Data With
We may share personal information with trusted third parties where necessary to operate our business or provide our services.
These may include:
Framer, which provides our website platform and hosting;
our email, cloud storage and IT service providers, including Microsoft 365;
analytics providers, such as Google Analytics, where these services are enabled and the appropriate consent has been obtained;
professional advisers such as accountants, insurers and legal advisers; and
consultants, local authorities, building control bodies or other organisations where this is necessary in connection with a project you have appointed us to undertake.
These organisations may process information on our behalf or, in some circumstances, act as independent data controllers in their own right.
We only share personal information where there is an appropriate reason to do so.
5. International Data Transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that the transfer complies with UK data protection law. This may include relying on an adequacy decision or appropriate contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
6. How Long We Keep Your Data
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
General and prospective client enquiries will normally be retained for up to two years after our last meaningful contact, unless there is a legitimate reason to retain the information for longer.
If an enquiry becomes an appointed project, relevant client, project, contractual and financial records may be retained for longer in accordance with our legal, contractual, insurance and professional obligations.
If you separately agree to receive marketing communications in the future, we may retain your contact details and marketing preferences until you unsubscribe, withdraw your consent or we determine that the information is no longer required. We may retain a minimal record of an opt-out request to ensure that we do not contact you again for marketing purposes.
Technical information processed by our website and IT providers is retained only for as long as reasonably necessary for website operation, security and analytics purposes and in accordance with the relevant provider's retention arrangements.
7. Marketing Communications
We do not currently use website enquiry details to send general marketing emails automatically.
If we introduce email newsletters or other marketing communications in the future, we will comply with applicable UK data protection and electronic marketing requirements.
Where required, you will be given a separate opportunity to opt in to receiving marketing communications from Chandran Hughes Architects Ltd.
You can withdraw your consent or object to direct marketing at any time by contacting info@chandran-hughes.com or by using the unsubscribe option provided in a marketing email.
Choosing not to receive marketing communications will not affect our ability to respond to your enquiry or provide architectural services to you.
8. Your Data Protection Rights
Depending on the circumstances and our lawful basis for processing your information, you may have the right to:
request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of how your personal information is processed;
object to processing based on our legitimate interests;
object to the use of your personal information for direct marketing;
request the transfer of certain information to you or another organisation where the right to data portability applies; and
withdraw your consent at any time where we rely on consent.
You have the right to object to the use of your personal information for direct marketing at any time.
To exercise any of these rights, please contact us at info@chandran-hughes.com.
There is normally no charge for exercising your data protection rights.
9. How to Complain
If you have concerns about how we collect or use your personal information, please contact us first so that we have an opportunity to address the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Website: ico.org.uk
Telephone: 0303 123 1113
10. Cookies and Website Analytics
Our website is hosted using Framer.
Framer provides built-in website analytics designed to operate without cookies or persistent identifiers.
We may also use additional analytics services, such as Google Analytics. Where these services use cookies or similar technologies that are not strictly necessary for the operation of the website, they will only be activated where the appropriate consent has been obtained.
Where required, you can manage your preferences through the cookie controls displayed on our website.
We will update our cookie information if the technologies used on the website materially change.
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website together with the date it was last updated.
